1. Purpose and Scope
This policy outlines the official terms, recruitment conditions and service guarantees governing operations at Silverkings Logistics. It applies to all prospective and current clients, corporate partners and applicants engaging with our logistics, transport and freight services.

2. General Principles of Engagement
• Service Oriented Commitment: Silverkings Logistics is dedicated to delivering professional cross border transport and logistics solutions between Zimbabwe and South Africa.
• Transparent Communication: All service agreements, route directives and associated fees must be explicitly agreed upon before dispatch or mobilisation.

3. Strict No Refund Policy
• Finality of Transactions: All payments made to Silverkings Logistics for freight, transport or related logistical services are strictly non refundable once a booking or transaction has been processed and confirmed.
• Allocation of Funds: Payments received are immediately allocated toward operational costs, including route planning, fuel procurement, driver deployment and regulatory compliance. Consequently, cash refunds or credit reversals cannot be accommodated under any circumstances.

4. Guaranteed Services
• Service Fulfilment: While financial refunds are not issued, the specific logistics services paid for are fully guaranteed.
• Operational Execution: Silverkings Logistics commits to deploying its fleet, managing route logistics and ensuring cargo oversight in strict accordance with the agreed upon service schedule and manifest.
• Resolution of Exceptions: In the rare event of operational delays or routing adjustments, Silverkings Logistics management will prioritise alternative transport arrangements or rescheduling to ensure the paid service is successfully fulfilled.

5. Policy Acknowledgement
By engaging the services of Silverkings Logistics or submitting payments for transport operations, clients acknowledge, understand, and agree to abide by this non refundable service guarantee policy.